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| What would you do if you were faced with a medical emergency while travelling outside your province, especially in a foreign country? |
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| With your Travel Benefit, you are one phone call away from the assistance you need to help see you through a crisis. |
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| This benefit gives you access to the expertise of Worldwide Assistance Services, Inc. (Worldwide Assistance), part of the world's largest emergency travel assistance network and a service provider to Sun Life Assurance Company of Canada. Any time you leave the province in which you live, you, your spouse and children (provided they are included under your Extended Health Care plan) can receive travel assistance. This gives you on-the-spot support to help you access medical treatment and other services in a medical emergency. |
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| WHAT TO DO IN A MEDICAL EMERGENCY |
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| An emergency means an acute illness or accidental injury that requires immediate, medically necessary treatment prescribed by a doctor. An emergency ends when you are medically stable to return to the province where you live. |
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You, or someone with you, must call Worldwide Assistance's 24-hour operations centre in Washington, D.C before receiving medical care. The toll-free numbers are on the Travel Card:
- If you cannot contact Worldwide Assistance before services are provided, contact with Worldwide Assistance must be made as soon as possible afterwards. If you don't contact Worldwide Assistance and emergency services are provided in circumstances where you could reasonably have contacted them, then we may deny or limit payments for all expenses related to those emergency services.
- All invasive and investigative procedures (including any surgery, angiogram, MRI, PET scan, or CAT scan), must be pre-authorized by Worldwide Assistance before being performed, except in extreme circumstances where surgery is performed on an emergency basis immediately following admission to a hospital.
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| 2. |
Be prepared to give Worldwide Assistance the following information:
- your name, the patient's name, location and phone number,
- your contract number and member ID number (shown on the Travel Card), and
- a description of the situation.
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| 3. |
Stay in touch with Worldwide Assistance during and after the medical emergency, until Worldwide Assistance confirms that you no longer need to do so. Please give Worldwide Assistance your hospital, hotel, or other current telephone number. |
